Which payment methods do you accept?
We accept credit card, debit card, PayPal or bank transfer. We also accept Afterpay for orders placed through our wholesale website. You will be automatically emailed a receipt and we can also generate these for you for your records if you are having difficulties seeing your invoice/receipt via email. If you wish to pay via bank transfer, simply select this option when checking out and you will receive prompts to follow to complete your payment.
Do you offer accounts?
Unfortunately not at this stage, however we have Afterpay as a payment option so you can buy now and pay later, interest free. Simply select at checkout through our wholesale website.
How do I purchase tester products?
To add testers to your order, simply click on the 'SHOP TESTERS & POS' tab above, just add any testers that you require to your order. You can also find testers for free where specified in our bundles - click on the 'SHOP BUNDLES' tab above!
What is your tester policy?
Testers are available to purchase individually for $5+GST. Testers must be displayed open and slightly wound up on the stand with no caps/lids. We discourage stores from displaying testers in direct sunlight or in heat, as this can affect the formula of the lipstick. Lipsticks are wax based and can melt if placed in direct sunlight or on top of a hot heater for example! Please do not allow customers to use tester products on their lips due to hygiene (ewww!). We have an order limit of 1 x tester/colour per order and under no circumstances can testers be sold or given to your customers, even for promotional purposes. Any stockists who do this will unfortunately no longer be authorised to retail Shanghai Suzy.
Can I purchase testers for personal use/for my staff?
We do not offer tester products for personal/staff use. We are more than happy for you to pass on wholesale pricing to your staff.
How much do I sell Shanghai Suzy lipsticks for?
Our recommended retail price is $19.95.
Are your lipsticks vegan friendly?
Yes! They contain no animal products and they are not tested on animals.
I often do my bridal trials a few months out - is there a chance that the lip colour a bride has chosen for herself or her bridal party could sell out before the wedding?
Yes! If you need a certain colour or multiples of a certain colour - stock up while the colour is available! Popular seasonal colours can sell out super quickly. Remember, our seasonal colours are limited edition - we can always try to hunt some down for you but 9 times out of 10 once they are gone, they’re gone!
Are you affiliated with a larger parent company?
Nope! Shanghai Suzy is independently owned and operated. Just a couple of Melbourne gals doing what we love best!